Privacy Policy — AskNutrition
Last updated: September 9, 2025
1. Who We Are
This Privacy Policy describes how we collect and use your personal data. We are AskNutrition, operated by Fiona Gibson.
Contact Information: Fiona Gibson, Hillcroft, West Hill Road, Woking, UK, GU22 7UJ. Email: fiona@asknutrition.jxwd.co.uk
2. What Information We Collect
We may collect the following types of personal data:
- Name and contact information (email, phone)
- Health-related details provided during consultations
- Booking and service details (via Practice Better)
- Email preferences (via Mailchimp)
- Messages sent via WhatsApp or email
3. How We Collect Information
When you book a session via Practice Better.
When you subscribe to our newsletter via Mailchimp.
When you send us a message via WhatsApp or email.
When you attend an online consultation via Zoom.
When you participate in one of our training programmes.
4. Why We Collect Information
To deliver the services you’ve requested.
To communicate with you about your bookings or enquiries.
To send occasional newsletters or updates (only with your consent).
To maintain accurate records for legal or financial obligations.
5. Lawful Basis for Processing
Consent – where you opt into our email list.
Legitimate interest – to provide services and respond to enquiries.
Contract – to deliver services you have booked.
Legal obligation – to retain records for tax and health compliance.
6. Sharing Your Information
We may share your data with trusted third-party providers only to help us deliver our services. These include:
Practice Better – secure booking and payment processing.
Zoom – online consultations.
Mailchimp – email updates (if you opt in).
WhatsApp Business – direct communication.
We do not sell or rent your data to any other third parties.
7. How Long We Keep Your Data
We retain your information only as long as necessary to fulfil the purpose for which it was collected and to comply with legal obligations (such as tax or health records). You can request deletion of your data at any time, unless retention is required by law.
8. Your Rights Under UK GDPR
You have the right to access the data we hold about you.
You have the right to correct or update inaccurate data.
You have the right to request deletion of your personal data.
You have the right to withdraw consent at any time.
You have the right to object to or restrict certain data uses.
To lodge a complaint, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk
9. Cookies and Tracking
We do not use cookies, analytics, or tracking pixels on our website.
10. Contact
If you have any questions about this policy or about your data, please contact us at fiona@asknutrition.jxwd.co.uk or at Hillcroft, West Hill Road, Woking, GU22 7UJ.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of the page.